Terms and Conditions
Last updated: November 13, 2026
1. About these terms
This website, cryodepot.com, is operated by Select Gases Inc., doing business as Cryo Depot (“Cryo Depot,” “we,” “us,” or “our”). Our office is at 6375 Regency Parkway, Suite 710, Norcross, Georgia 30071.
By using this site, creating an account, requesting a quote, or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the site.
These terms apply to online orders and to sales made by written quotation. If a written quote includes different terms for that order, the quote controls for those points.
2. How you can buy from us
Some products on this site can be purchased online through the cart and checkout. Others, including liquid nitrogen freezers, the MVE CryoCart, and certain other items, are sold by quotation only and are marked “Request a Quote.”
For quote-only items, use the Request a Quote form, call us at 1-888-641-2267, or email sales@cryodepot.com. A sale of a quote-only item is made only after we issue a written quote and you accept it. Quotes are valid for the period stated on the quote. If no period is stated, the quote is valid for 30 days.
We may accept or decline any order or quote request. An order confirmation or payment receipt does not guarantee that every item is in stock or ready to ship. If we cannot fulfill an online order, we will contact you and refund any amount you paid for the items we cannot supply.
3. Pricing
All prices are in U.S. dollars.
For products that can be purchased online, the product page shows the manufacturer’s list price with a line through it. Your price is a discount off that list price. The current online discount is 20% off list. The price you pay appears in your cart and at checkout, along with shipping and any tax that applies. Until an item is in the cart, the product page will tell you to add it to the cart to see your price.
List prices and the online discount may change. The price that applies to an online order is the price shown in your cart at the time you complete checkout, except as noted below for errors.
Prices, availability, and lead times for quote-only products are confirmed in your written quote. A price shown on a quote-only product page, if any, is for reference only and is not an offer.
Product images, descriptions, and specifications are provided to help you choose the right equipment. They may not match the item in every detail. Please confirm specifications with us before you order if a particular dimension, capacity, or accessory matters to your work. We may correct errors on the site at any time.
If a price or discount is clearly wrong (for example, a typo or a technical error), we may cancel the order or honor the correct price. If we cancel, we will refund what you paid for the affected items.
4. Sales tax
Prices on this site do not include sales tax. We charge sales tax where we are required to do so. The amount, if any, is shown at checkout or on your quote and invoice. If your organization is tax-exempt, contact us before you order and provide a valid exemption certificate.
5. Payment
Online orders are paid at checkout through PayPal. You can pay with a PayPal account or with a debit or credit card through PayPal. Card details are handled by PayPal, not stored on this website.
Payment terms for quote-only orders are stated on the quote. Institutional customers may contact us to discuss available terms, tax documentation, and vendor paperwork.
6. Shipping and delivery
Online orders ship only to addresses in the contiguous 48 United States. We do not ship online orders to Alaska, Hawaii, U.S. territories, or APO/FPO addresses, and we do not currently offer online checkout shipping outside the United States. If you need a shipment to one of those locations, please call us at 1-888-641-2267 before you order. We may be able to help on a quoted basis.
Online orders have a flat shipping charge of $75 per order (not per item). That $75 covers standard freight. Liftgate service, residential delivery, or oversized items may cost extra. If extra charges apply, we will call you before we ship.
Shipping charges, method, and timing for quote-only items are stated on the quote.
Items may ship from the manufacturer or from our warehouse, depending on the product. Lead times vary and are not a guaranteed delivery date.
We do not ship liquid nitrogen. Dewars, dry shippers, and similar equipment ship empty of LN2. If you purchase a dry shipper, you are responsible for charging it with liquid nitrogen according to the manufacturer’s instructions before use.
Please inspect every shipment when it arrives, before the carrier leaves if possible. If the carton or crate is damaged, note that on the carrier’s delivery record, take photos, and contact us at 1-888-641-2267 or sales@cryodepot.com. All damage, whether visible or concealed, must be reported within 48 hours of delivery so we can help with a carrier claim.
Risk of loss passes to you when the carrier picks up the shipment.
Further detail is in our Shipping and Returns Policy.
7. Cancellation
To cancel an online order, call 1-888-641-2267 or email sales@cryodepot.com as soon as possible. If the order has not yet shipped, we will cancel it and refund the amount you paid.
If the order has already shipped, the return policy applies.
Quote-only orders may be cancelled only as stated on the quote, or with our written approval. Special-order, custom, or built-to-order items may not be cancellable once we have started fulfillment.
8. Returns and refunds
Please see our Shipping and Returns Policy for the full rules.
Online orders are not returnable except when the item is defective. Defective items are handled under the manufacturer’s warranty (for MVE products, the MVE / Chart Industries warranty). Cryo Depot does not offer a separate store return period for a change of mind or for items that are not defective.
We may, at our sole discretion, agree to accept a non-defective return. If we do, a 25% restocking fee applies, a return authorization is required, and the item must come back unused and in resalable condition. Original shipping charges are not refunded on a return of that kind, and you pay the cost of shipping the item back.
If we shipped the wrong item, contact us and we will make it right. That is not treated as a standard customer return.
Refunds for online orders are issued to the original PayPal payment method within 10 business days after we inspect an approved return, or after we cancel or cannot fulfill an order. PayPal or your card issuer may take additional time to post the refund.
9. Warranty
Most products we sell are made by MVE (Chart Industries) or another manufacturer. Those products are covered only by the manufacturer’s warranty, as the manufacturer provides it. Warranty length, coverage, and exclusions are set by the manufacturer, not by these terms.
As an authorized distributor, we will help you make a warranty claim. Keep your proof of purchase. Cryo Depot does not add a separate warranty of its own unless we say so in writing on your quote or invoice.
This section does not limit any warranty rights you may have under applicable law that cannot be waived.
10. Use of the site and accounts
You may use this site only for lawful purposes and only to inquire about or purchase equipment for your organization or your own use. You are responsible for the accuracy of the information you give us, including shipping addresses and tax-exemption documents, and for keeping any account password confidential.
This site and its content are provided “as is.” We work to keep information current, but we do not promise that the site will always be available, error-free, or complete.
11. Limitation of liability
To the fullest extent permitted by law, Cryo Depot and Select Gases Inc. are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or loss of stored materials, arising from your use of this site, your order, or the equipment, even if we have been advised that such damages are possible.
Our total liability for any claim related to an order is limited to the amount you paid us for the item or items giving rise to the claim.
Some states do not allow certain limitations. If those laws apply to you, some of the limits above may not apply.
Cryogenic equipment and liquid nitrogen involve risks of extreme cold, pressure, and asphyxiation if used or stored improperly. You are responsible for using, filling, storing, and maintaining the equipment according to the manufacturer’s instructions and applicable safety rules.
12. Other terms
These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Georgia, unless applicable law requires otherwise.
We may update these terms from time to time. The “Last updated” date at the top will change when we do. The version in effect when you place an order or accept a quote applies to that purchase.
If a court finds any part of these terms unenforceable, the rest remains in effect.
13. Contact
Cryo Depot / Select Gases Inc. 6375 Regency Parkway, Suite 710 Norcross, Georgia 30071 Phone: 1-888-641-2267 Email: sales@cryodepot.com